Privacy Policy

At Tessaridge, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property rental services.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and handle all personal data with care and transparency. If you have questions about this policy, please contact us at [email protected].

1. Information We Collect

Personal Information

We collect personal information that you provide to us when you inquire about our services or enter into a lease agreement. This includes:

• Full name and contact details (phone number, email address)
• Identification documents (passport or Malaysian IC number)
• Employment information and proof of income
• Current residential address
• Emergency contact information
• References from previous landlords or employers

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing your property rental application and verifying your identity
• Facilitating lease agreements between you and property owners
• Communicating with you about property viewings, lease terms, and maintenance issues
• Coordinating utility setup and ongoing tenancy support
• Maintaining records as required by Malaysian tenancy regulations
• Improving our services and website functionality
• Sending you updates about our services with your consent
• Complying with legal obligations and responding to lawful requests

Legal Basis for Processing

We process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for the performance of a contract with you
• Legal obligation: Processing is necessary for compliance with legal requirements
• Legitimate interests: Processing is necessary for our legitimate business interests

3. Information Sharing and Disclosure

We share your personal information only in the following circumstances:

With Property Owners

We share relevant information with property owners for the purpose of lease application review and agreement execution. This includes your name, contact details, employment information, and reference checks.

With Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Background verification services
• Payment processing services
• Property maintenance and repair contractors
• Legal and professional advisors

Legal Requirements

We may disclose your information when required by law, court order, or government authority, or when necessary to protect our rights or the rights of others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Secure storage systems with encryption for sensitive documents
• Access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments and updates to our systems
• Staff training on data protection and confidentiality requirements
• Secure communication channels for sharing sensitive information

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your data to the best of our ability.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

• Lease agreement records: 7 years after lease termination (as required by Malaysian law)
• Financial records: 7 years (as required by tax regulations)
• Correspondence and communication records: Duration of tenancy plus 2 years
• Marketing consent records: Until consent is withdrawn

After the retention period expires, we securely delete or anonymize your personal data.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. For more information, please review our Cookie Policy.

7. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act, you have the following rights regarding your personal data:

Right to Access

You may request access to your personal data that we hold. We will provide a copy of your data within 21 days of your request.

Right to Correction

You have the right to request correction of inaccurate or incomplete personal data. We will update your information within a reasonable timeframe.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

Right to Limit Processing

You may request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity before processing your request.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your data protection rights have been violated.